SustainabilityStakeholder Relationships

The quality of the customer experience is central to the economic sustainability of Unibail-Rodamco's business. It is the result of intensive work in subjects as diverse as leasing, maintenance, health and safety, marketing and customer research.
As well as communicating with customers about environmental issues, the Group encourages them to adopt more environmentally-sustainable habits and, when relevant, helps them to do so. For example, car-sharing schemes and free charging points for electric vehicles are being introduced at assets across Europe.

Strong, mutually beneficial relationships with tenants are fundamental to the Group's long-term success. Unibail-Rodamco devotes considerable energy to attracting top-flight retailers and supporting their national and international expansion via its extensive network of well-located, prime shopping centres. It is also committed to leasing space and providing support to entrepreneurs and smaller national and local retailers
Tenants are Unibail-Rodamco's most important partners when it comes to reducing the global environmental footprint of the Group's assets. With the help of green leases and a proactive approach founded on dialogue, information and the sharing of best practices, Unibail-Rodamco is encouraging its tenants to play an active role in environmental management.

Unibail-Rodamco's assets play an important social role in the community and contribute to economic growth, job creation and urban renewal. To ensure that its investments, developments and operations benefit communities and reflect their needs and expectations, Unibail-Rodamco's teams work to build and maintain strong relationships with local residents and public authorities. Extensive public consultations are held for all development and extension projects.

Unibail-Rodamco works with a large network of third-party suppliers and contractors. They provide the Group with everything from legal advice and architectural designs to cleaning staff for shopping centres and technical installation teams for the convention and exhibition activity.
Social and economic relationships with suppliers are governed by strict internal, local and national laws and regulations. Unibail-Rodamco encourages its suppliers and contractors to adopt sustainable operating practices and use environmentally sustainable materials.

Unibail-Rodamco is active in three major business lines: shopping centres, offices and convention-exhibition centres. For each core business, it aims to maximise shareholder value and return on investment through proactive management, a dynamic acquisition and disposal policy, and a high level of expertise in the management of major development and refurbishment projects.

Unibail-Rodamco is listed on a number of prestigious SRI (socially responsible investment) indexes: the FTSE4Good, the Dow Jones Sustainability (World) and Sustainability (Europe) indexes, the ASPI Europe Index and the NYSE Euronext Low Carbon 100 Europe® Index. The Group's sustainability strategy and achievements are regularly discussed with investors at dedicated sessions.
For more information, consult the Investor Relations section.

Unibail-Rodamco is an equal opportunities employer that aims to provide all members of staff with a workplace that promotes equality and diversity, rewards achievement, and encourages career development through training and mobility. Employees are regularly informed about the Group's sustainability activities.
Learn about working for Unibail-Rodamco.